Frequently Asked Questions (FAQ)

No. As you complete your billing and delivery details, our store will guide you through the steps to make a secure purchase. It is very important that the information provided is accurate and correctly recorded to speed up the purchasing and shipping process.

For orders without printing, delivery time is usually 48–72 hours. For printed orders, depending on the time of year, quantities and product, delivery times may range from 7 to 20 business days. If your order is an ex-process import, we must check delivery times with the factory. If you need your order by a specific date, please contact us before placing it.

MAINLAND SPAIN: €20.00 (free from €300).

BALEARIC ISLANDS: €25.00 (free from €600).

CANARY ISLANDS: €35.00 (free from €1,000).

CEUTA & MELILLA: €35.00 (free from €1,000).

EUROPEAN UNION: €35.00 (free from €1,000).

For very bulky or heavy goods, these amounts may vary with prior notice.

We offer nearly 20,000 promotional items. If none of them meets your needs, we will be happy to help you find the right product.

You can pay by bank transfer, credit/debit card or Bizum. If your company uses another payment method, please contact us.

Absolutely YES. We never have access to your credit card details. All data is encrypted and processed through STRIPE, one of the world’s leading payment processors. Once your order is reviewed, we will send you a secure link generated by STRIPE so you can complete the payment.

Yes. You can send us your order by email. If you place it by phone, you must confirm it in writing. If you have doubts when placing your online order, we can assist you.

Yes. Simply indicate it in the “Shipping Address” section before completing your purchase.

You can modify your order during the purchasing process. Once confirmed, changes can only be made by contacting us. If the order is already in production, only the delivery address can be modified.

You can cancel your order by emailing us as soon as possible. If payment has already been made, it will be refunded as long as the order is not in production or shipped. Personalized products cannot be cancelled once production has started.

You can update your details by sending us an email and we will gladly assist you.

Yes. You can indicate this when completing your order or later by email.

The invoice will always be sent when your order is dispatched. If you need it earlier or require a copy, please request it by email.

Product availability is shown on the page, including stock for all colours if you wish. As sales are continuous throughout the EU and limited to available stock, availability is always subject to validation by our company. In some cases, if stock is low, the item may become unavailable even if it appears as available.

Of course — we would be delighted if you do.

No. Once a product has been personalized, we cannot accept returns as it becomes unsuitable for resale. Please ensure your logo is correct and carefully review the virtual proof before approving it.

Yes. We will be happy to send you the sample you are interested in. If you later place an order, we will deduct the amount paid for the sample.

We are quite flexible, but please note that the printing process has fixed costs that are distributed among the number of units. Therefore, very small quantities significantly increase the price. For many items, ordering 1 unit may cost almost the same as ordering 100 units.

To make the purchasing process easier, let us guide you through 12 steps:

1. Select the perfect item for your campaign.
2. Click CONFIGURE PERSONALIZATION.
3. Choose your preferred colour.
4. Indicate the number of units.
5. Select the printing technique if several exist, and the number of printing colours if applicable, or choose “no printing” if you do not want the product personalized.
6. Select the shipping destination so the transport cost can be calculated.
7. Click “Add to cart”.
8. Complete your billing and shipping details if applicable.
9. Select the payment method and indicate the latest acceptable shipping date.
10. Accept the terms and confirm the order.

If payment is by card, we will send you a link once the order viability is confirmed. If payment is by Bizum or bank transfer, we will provide the details once viability is confirmed.

It depends on the logo and the material:

• 1 colour → Screen printing or pad printing (metal: laser).
• Several colours → Screen printing or pad printing if feasible.
• Full colour → Digital transfer, UV or sublimation.

If you send us your logo and the product, we will advise you with no obligation.

Contact us and we will see what we can do. We are always willing to explore options.

Ideally, a vector file: AI, EPS, vector PDF or SVG. If you do not have these, you may send PNG, JPG or TIFF in the highest resolution possible.

Yes. We store logos and virtual proofs except in exceptional cases or long periods of inactivity.

Yes, if the technique allows it. You can indicate it in the “Additional information” section of the cart. In digital techniques, Pantone matching may not be exact.

Always. We never print without your prior approval. It is the best way to avoid errors.

We can only reserve and start production after payment, except for clients with an open credit line.

Please email us indicating your order number and the product received by mistake.

If any package arrives open, damaged or tampered with, you must clearly note it on the carrier’s delivery slip. If not indicated, the transport agency will not accept responsibility and we will be unable to file a claim. Please check the number of packages and their condition upon receipt; it only takes a few seconds and prevents issues.